Terms & Conditions

1. Acceptance of Terms

By engaging Durban South Panel & Paint ("DSPP", "we", "us") for any repair, towing, or assessment services, you ("the Customer") agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Quotations and Estimates

All quotes provided by DSPP are estimates based on visible damage at the time of assessment. We reserve the right to revise the quote if hidden or structural damage is discovered during the dismantling or repair process. Any supplementary costs will be communicated to you or your insurance assessor for approval before the additional work begins.

3. Insurance Claims and Excess

If your repair is covered by insurance, DSPP will assist in submitting the claim. However, the ultimate contract for repair is between the Customer and DSPP. The Customer is solely responsible for the payment of their insurance excess. The vehicle will not be released until the excess has been paid in full, unless prior arrangements have been made with your insurer.

4. Repair Process and Parts

• Genuine Parts: We use only OEM (Original Equipment Manufacturer) parts to maintain your vehicle's warranty and safety. aftermarket parts will only be used if explicitly requested by the insurer or customer.
• Old Parts: Replaced parts remain the property of DSPP for warranty return purposes or recycling, unless otherwise requested by the customer or insurer.
• Turnaround Time: Estimated completion dates are provided in good faith but may vary due to parts availability, hidden damage, or insurance authorization delays.

5. Warranties and Guarantees

DSPP offers a 12-month workmanship guarantee on all structural and panel repairs. As a Standox-certified centre, we also offer a Lifetime Paint Warranty on all paintwork against peeling, fading, blistering, and discoloration. These warranties do not cover damage caused by subsequent accidents, negligence, improper maintenance, or natural disasters.

6. Vehicle Storage and Risk

Vehicles are stored in our 2000m² secured yard with 24-hour security patrolling. However, vehicles must be collected within 7 days of notification that repairs are complete. DSPP reserves the right to charge a storage fee for vehicles left uncollected after 14 days. DSPP shall not be held liable for damage to unregistered or uninsured vehicles while in our care caused by events beyond our control (e.g., natural disasters).

7. Payment Terms

For private (non-insurance) repairs, a deposit may be required before work commences. The final balance must be settled in full before the vehicle is released. Accepted payment methods include EFT, credit card, and debit card. Cheques are not accepted.

8. Limitation of Liability

While DSPP takes every precaution to care for your vehicle, we are not liable for pre-existing damage, mechanical failures unrelated to the accident, or items left inside the vehicle. We strongly recommend removing all valuables before handing over your vehicle.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

10. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Email: admin@dspp.co.za
Phone: 031 902 9534
Address: 3 Transport Drive, Prospecton, Durban South, 4115