Get instant answers to the most common questions about our repair process, insurance claims, warranties, and BEE Level 1 status.
No. According to South African law, you have the right to choose your own repairer. If you prefer DSPP, simply inform your insurance assessor or broker that you want your vehicle repaired at our facility. We are approved by almost all major insurers anyway.
An excess is the first portion of a claim that the client is liable for. You pay this directly to DSPP when collecting your repaired vehicle. The insurance company covers the rest of the repair cost.
Not at all. Because we hold over 26 OEM manufacturer approvals (including VW, Audi, and Toyota) and use only genuine parts, your factory warranty remains completely intact. For new vehicles, we even coordinate with the dealer to reinstate the warranty before release.
Repair times depend on the severity of the damage and parts availability. Once the quote is approved, we provide an estimated completion date and keep you updated via our SMS tracking system at every stage.
Yes, absolutely. We source OEM (Original Equipment Manufacturer) parts directly from the dealerships. We do not use aftermarket or imitation parts, ensuring safety, perfect fit, and long-term reliability.
Modern vehicles (like the Audi A8, VW Amarok, and Range Rover) use aluminium to save weight. Repairing aluminium requires a completely separate, contamination-free bay and specialized welding equipment. DSPP has the only dedicated Aluminium Repair Bay in the Durban South basin.
We offer a 12-month guarantee on all workmanship. Additionally, as a Standox-certified centre, we offer a Lifetime Paint Warranty on all paintwork against peeling, fading, blistering, and discoloration.
Yes, we have a fleet of 10 courtesy cars available to minimize disruption to your life while your vehicle is in for repair. Subject to availability and insurance terms.
DSPP is a 100% black-owned, black-managed, and black-operated business. We hold a B-BBEE Level 1 Contributor status, which means corporate and government clients receive 135% procurement recognition when using our services.
If you couldn't find the answer you were looking for, don't hesitate to reach out. Our team is ready to help.