Privacy Policy

1. Introduction

Durban South Panel & Paint ("DSPP", "we", "us", or "our") is committed to protecting the privacy of our customers, website visitors, and employees. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Contact Us / Request a Quote: Name, phone number, email address, vehicle make and model, and accident details.
• Insurance Claims: Insurance company details, claim numbers, and vehicle registration numbers.
• Careers: CV, ID number, qualifications, and contact details submitted via our application form.
• Website Analytics: IP address, browser type, and usage data collected via cookies to improve site functionality.

3. How We Use Your Information

DSPP uses the collected information strictly for legitimate business purposes, including:

• Providing panel beating and spray painting services requested by you.
• Processing insurance claims and communicating with your insurance provider.
• Sending you SMS updates regarding the status of your vehicle repair.
• Responding to your enquiries, quotes, and customer service requests.
• Recruitment and job application processing.
• Complying with legal, regulatory, and OEM warranty requirements.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Insurance Companies & Assessors: To facilitate claim approvals and direct billing.
• OEM Dealerships: To order genuine parts and reinstate vehicle warranties.
• Towing Partners: To arrange vehicle recovery if requested.
• Legal Authorities: If required by law or to protect our legal rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure internal databases, restricted access protocols, and secure physical storage facilities at our Prospecton workshop.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can choose to disable cookies through your browser settings, though some features of the site may not function properly if you do.

7. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request the correction or deletion of inaccurate personal information.
• Object to the processing of your personal information for marketing purposes.
• Withdraw consent at any time, subject to legal or contractual obligations.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact our Information Officer:

Email: admin@dspp.co.za
Phone: 031 902 9534
Address: 3 Transport Drive, Prospecton, Durban South, 4115